Refund Policy for Sofia’s Way:
At Sofia’s Way, we are committed to providing exceptional travel experiences and customer satisfaction. We understand that circumstances may arise that could necessitate a refund for your tour booking. This refund policy outlines the terms and conditions for obtaining a refund for tours purchased through our online platform. Please read the following carefully:
Eligibility for Refund: 1.1. Refunds are only applicable to tours booked through Sofia’s Way official website or authorized booking channels. 1.2. Refund requests must be made by the individual who made the original booking.
Types of Refunds: 2.1. Cancellation by Customer: 2.1.1. If you wish to cancel your tour booking, you may be eligible for a refund based on the following criteria: – Full Refund: If the cancellation request is made at least 30 days before the tour’s scheduled departure date. – Partial Refund: If the cancellation request is made between 7 and 29 days before the tour’s scheduled departure date, a cancellation fee of 30% of the tour price will be deducted from the refund. – No Refund: If the cancellation request is made less than 7 days before the tour’s scheduled departure date or in case of no-show on the tour day.
2.2. Tour Cancellation by Sofia’s Way: 2.2.1. In the rare event that we have to cancel a tour due to unforeseen circumstances (e.g., extreme weather, natural disasters, or any other situations beyond our control), we will offer you the choice of an alternative tour or a full refund.
Refund Process: 3.1. To request a refund, the customer must contact Sofia’s Way customer support via email or phone, providing the necessary booking details. 3.2. Refunds will be processed using the same payment method used for the original booking. Please note that the processing time for refunds may vary depending on the payment provider, and it may take up to 14 business days for the amount to be credited to your account.
Non-Transferable: 4.1. Refunds are non-transferable and can only be issued to the original booking holder.
Changes to Bookings: 5.1. If you wish to modify your tour booking to an alternative date or tour package, please contact our customer support. Changes are subject to availability and may incur additional fees.
Tour Modifications by Customers: 6.1. Any modifications to the tour itinerary requested by the customer during the tour are subject to approval by the tour guide and Sofia’s Way. Such modifications may not always be possible and are at the sole discretion of the company.
Satisfaction Guarantee: 7.1. At Sofia’s Way, we strive to ensure your satisfaction. If you encounter any issues during the tour, please immediately inform your tour guide, so they can address the situation promptly.
Liability: 8.1. Sofia’s Way will not be responsible for any additional expenses or losses incurred by the customer due to tour cancellations, modifications, or any unforeseen circumstances.
By booking a tour with Sofia’s Way, you agree to adhere to the terms and conditions outlined in this refund policy. This policy is subject to change without prior notice, and any updates will be reflected on our website. For further inquiries or to request a refund, please contact our customer support team at hello@sofiasway.com.
Last updated: 28 July 2023