Privacy Policy for Sofia’s Way – sofiasway.com

Effective Date: 24 July 2023

Sofia’s Way obrt za usluge, vl. Suzana Kuzmicic. Reg: 98626752

Thank you for choosing Sofia’s Way, a travel company committed to providing exceptional travel experiences. Protecting your privacy and personal data is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website sofiasway.com or interact with us through other channels. By using our services, you agree to the practices described in this policy.

  1. Data Controller Sofia’s Way, with its registered office at Buconjica 2 Zagreb, Croatia 10000, is the data controller responsible for the processing of your personal data in accordance with the EU General Data Protection Regulation (GDPR).

  2. Information We Collect We may collect the following types of personal information from you:

  • Contact Information: Full name, email address, telephone number, postal address.
  • Payment Information: Credit card details, billing address.
  • Travel Preferences: Information about your travel preferences and interests.
  • Website Usage Information: IP address, browser type, operating system, pages visited, and other data collected through cookies and similar technologies. Please refer to our Cookie Policy for more information.
  1. How We Use Your Information We use your personal data for the following purposes:
  • Providing Services: To process and fulfil your travel bookings and reservations, communicate with you about your trips, and provide customer support.
  • Marketing: To send you promotional materials and special offers related to our travel services. You can opt-out of receiving marketing communications at any time.
  • Website Improvement: To analyse website usage and improve our website’s functionality and user experience.
  • Legal Compliance: To comply with legal obligations and enforce our rights.
  1. Legal Basis for Processing We process your personal data based on the following legal grounds:
  • Contractual Necessity: Processing is necessary for the performance of the contract between you and Sofia’s Way regarding the provision of travel services.
  • Consent: Processing is based on your consent for specific purposes, such as marketing communications. You can withdraw your consent at any time.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and preventing fraud.
  1. Data Sharing and Disclosure We may share your personal data with the following parties:
  • Service Providers: Third-party companies and individuals who assist us in providing services, such as accommodation providers, airlines, and payment processors.
  • Business Partners: Trusted partners with whom we collaborate to offer travel-related products and services.
  • Legal Requirements: When required by law or in response to a legal request or court order.

  1. International Data Transfers Your personal data may be transferred to, and processed in, countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

  2. Data Security We implement reasonable security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

  3. Your Data Rights Under the GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw your consent for specific processing activities.
  • Object to the processing of your personal data for marketing purposes.
  • Lodge a complaint with the supervisory authority.

To exercise your rights or if you have any questions regarding our privacy practices, please contact us at hello@sofiasway.com.

  1. Retention Period We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

  2. Updates to the Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The revised policy will be posted on our website, and the effective date will be updated accordingly.

  1. Cookies and Similar Technologies At Sofia’s Way, we use cookies and similar technologies to enhance your browsing experience and gather website usage information. Cookies are small data files stored on your device when you visit our website. They help us remember your preferences, analyze website traffic, and tailor our services to your needs.

By using our website, you consent to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings or opt-out of non-essential cookies. However, please be aware that blocking certain cookies may impact the functionality of our website.

  1. Third-Party Links Our website may contain links to third-party websites or services, which have their privacy policies. We are not responsible for the content or privacy practices of these external websites. We encourage you to review the privacy policies of any linked websites before providing any personal data.

  2. Children’s Privacy Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children without verified parental consent. If you believe that we have unintentionally collected personal data from a child, please contact us immediately, and we will take appropriate steps to delete such information.

  3. Data Breach Notification In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify you and the appropriate supervisory authority within 72 hours of becoming aware of the breach.

  4. Changes to this Privacy Policy We reserve the right to modify or update this Privacy Policy at any time. When we make changes, we will revise the “Effective Date” at the beginning of this policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data.

  5. Contact Us If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please feel free to contact us:

Sofia’s Way Address:12 Buconjica 2 Zagreb, Croatia 10000 Email: hello@sofiasway.com Phone: +385 095 864 9942